Shipping policy

Silinex serves customers in Southeast Asia, North America and Europe. Checkout and delivery availability depend on the destination, product, quantity and applicable trade or carrier restrictions. A region being listed here does not guarantee that every country or address is eligible for direct checkout.

Selected in-stock products may be submitted through Shopify checkout. An order is accepted only when Silinex issues an order confirmation. Processing time, carrier service, shipping cost and estimated delivery timing are shown at checkout or confirmed in the quotation or order confirmation. Delivery dates are estimates unless Silinex expressly agrees otherwise in writing.

RFQ products, BOM sourcing requests and excess-inventory submissions are inquiries, not orders. Shipping terms for a quoted order are included in the written quotation or order confirmation.

Tracking information is provided when available. Customers must provide complete and accurate delivery, contact and customs information. Silinex is not responsible for delays caused by incorrect customer information, customs, carriers, government action, force majeure or other events outside its reasonable control.

Unless a written quotation or order confirmation expressly states otherwise, the customer is responsible for:

• Import duties and import taxes
• Customs clearance and brokerage fees
• Local compliance, licensing and documentation costs
• Destination-country charges assessed after shipment

If an order appears lost, damaged or materially delayed, contact alina@silinexcomponents.com promptly with the order number, tracking details and supporting photographs where relevant. Silinex will review the available carrier and order information and confirm the next steps.